Refund & Return Policy

Shop with confidence. Your satisfaction is important to us.

🛡️ 14-Day Money-Back Guarantee

We offer a 14-day money-back guarantee from the date you receive your order. If you're not completely satisfied with your purchase, simply contact us and we'll do our best to resolve the issue quickly and efficiently.

📦 How to Request a Return

To start a return, please email us with the following information:

Your order number
Your full name
The reason for your return request
A photo of the product together with its original packaging

✅ Return Conditions

To qualify for a return, the item must:

Be unused and in its original condition.
Be returned in its original packaging.
Not show signs of wear, damage, or misuse.

We recommend keeping the original packaging after delivery in case you need to make a return.

Important: Return shipping costs and any shipping costs associated with size exchanges are the responsibility of the customer.

⚠️ Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong product, please contact us within 48 hours of delivery.

Include clear photos of the item along with a brief description of the issue. Once verified, we will send you a replacement at no additional cost.

Please note: In these situations, we provide a replacement item rather than a refund.

⏰ Return Window

Requests submitted more than 14 days after delivery cannot be accepted for returns or refunds.

📧 Contact Us

If you have any questions regarding your order or our return policy, please don't hesitate to contact us.

Email: activocommerce@outlook.com